Refunds
We guarantee all our products and always put our customers first. If you have concerns we will certainly address them.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If quality of product is compromised, we can replace the item with the same or a new product.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@backtoyouroots.com.
Returns
To return your product, email us at sales@backtoyouroots.com.
Need help?
Contact us at sales@backtoyouroots.com for questions related to refunds and returns.
